Frequently Asked Questions

Browse our collection, select your desired product, choose options (if any), and click "Add to Cart". Then proceed to checkout, fill in your details, and complete the payment.

We accept Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, UPI (Google Pay, PhonePe, Paytm), and Cash on Delivery (COD) for all orders across India.

Yes, absolutely. We use industry-standard SSL encryption and trusted payment gateways to ensure all transactions are 100% secure. We do not store your complete card information.

You can cancel your order within 2 hours of placement if it hasn't been shipped. Once shipped, you can return the product according to our 3-day return policy. Contact us immediately for modifications.

Yes, you will receive an order confirmation email and SMS immediately after placing your order. This will include your order number and details.

Yes, COD is available for all orders across India. Please keep the exact amount ready at the time of delivery.

We offer FREE shipping on orders above ₹799. For orders below ₹799, a flat shipping charge of ₹99 applies.

Metro cities: 3-5 business days. Other cities: 5-7 business days. Remote areas: 7-10 business days. Orders are processed within 1-2 business days.

Currently, we only ship within India. We are working on expanding our services to international locations soon.

Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order status in your account dashboard or using the tracking link provided.

Our delivery partner will make up to 3 delivery attempts. If all attempts fail, the order will be returned to us. Please ensure someone is available to receive the package.

Yes, if your order hasn't been shipped yet. Contact us immediately with your new address. Once shipped, the delivery address cannot be changed.

We offer a 3-day return policy from the date of delivery. Products must be unused, in original condition with all tags, packaging, and certificates intact.

Contact our customer service via email, phone, or WhatsApp with your order number and reason for return. We will guide you through the process and arrange pickup.

Yes, exchanges are available for size or design within 3 days of delivery, subject to product availability. Contact us to initiate an exchange.

Refunds are processed within 7-10 business days after we receive and inspect the returned product. The amount will be credited to your original payment method.

Shipping charges are non-refundable unless the return is due to our error (wrong item, defective product). In such cases, we provide a prepaid return label.

Customized/personalized jewelry, final sale items, and products damaged due to misuse cannot be returned. Please check our Returns page for complete details.

Yes, all our jewelry is 100% genuine and comes with a certificate of authenticity. We stand behind the quality of every piece we sell.

Yes, all our jewelry pieces come with a certificate of authenticity that details the materials, weight, and quality specifications.

We use high-quality materials including gold, silver, precious stones, and premium alloys. Each product description includes detailed material information.

Refer to our size guide available on each product page. For rings and bangles, we provide detailed sizing charts. Contact us if you need personalized assistance.

Yes, we offer customization services for select products. Contact us with your requirements, and our team will assist you with the customization process.

Store in a dry place, avoid contact with chemicals and perfumes, clean with a soft cloth, and remove before bathing or swimming. Visit our Jewelry Care page for detailed instructions.

No, you can checkout as a guest. However, creating an account helps you track orders, save addresses, and enjoy faster checkout in the future.

Click on the account icon in the header and select "Sign Up". Fill in your details to create your account. It only takes a minute!

Click on "Forgot Password" on the login page. Enter your registered email, and we will send you instructions to reset your password.

Yes, we take your privacy seriously. All information is encrypted and stored securely. We never share your personal data with third parties. Read our Privacy Policy for details.

Log in to your account, go to "Profile" section, and click "Edit" to update your personal information, phone number, or email address.

Yes, you can request account deletion from the Settings page. Contact customer support if you need assistance with this process.