Returns & Exchanges
Easy 3-day returns and exchanges on all eligible products
3-Day Returns
Return within 3 days of delivery
Easy Exchange
Exchange for size or design
Full Refund
Quick refund processing
Return Eligibility
To be eligible for a return or exchange, your item must meet the following conditions:
Unused & Unworn
Product must be in the same condition as received, with no signs of wear or use
Original Packaging
All original packaging, boxes, tags, and labels must be intact and included
Certificates & Accessories
All certificates of authenticity and accessories must be returned with the product
3-Day Window
Return request must be initiated within 3 days of receiving your order
Non-Returnable Items
The following items cannot be returned or exchanged:
Customized Products
Personalized or custom-made jewelry pieces
Final Sale Items
Products marked as "Final Sale" or purchased during clearance sales
Damaged Products
Items damaged due to misuse, negligence, or improper care
Altered Items
Products that have been resized, repaired, or modified after purchase
How to Return or Exchange
Contact Us
Initiate your return request by contacting our customer service team:
Provide Order Details
Share your order number, reason for return/exchange, and any relevant photos if the product is damaged or defective.
Get Approval
Our team will review your request and provide return/exchange approval along with instructions within 24 hours.
Pack Securely
Pack the product securely in its original packaging with all tags, certificates, and accessories. Include a copy of the invoice.
Ship the Product
We will arrange a pickup from your address or provide you with a return shipping label. Keep the tracking number for reference.
Receive Refund/Exchange
Once we receive and inspect the product, we'll process your refund or ship your exchange within 7-10 business days.
Refund Information
Refund Timeline
After we receive and inspect your returned product:
- • Inspection: 2-3 business days
- • Refund processing: 5-7 business days
- • Bank credit: 3-5 business days (depending on your bank)
Refund Method
Refunds will be credited to your original payment method. For Cash on Delivery orders, we will process a bank transfer to your account.
Shipping Charges
Original shipping charges are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.). In such cases, we will provide a prepaid return label at no cost to you.
Exchange Policy
Exchange Options
We accept exchanges for:
- • Different size (if applicable)
- • Different design (same or higher value)
- • Defective or damaged products
Exchange Process
Exchanges are subject to product availability. If the desired item is unavailable, we will offer alternatives or process a full refund. If exchanging for a higher-value item, you'll need to pay the price difference.
Exchange Shipping
We will arrange pickup of the original item and ship the replacement at no additional cost (unless the exchange is for personal preference rather than a defect).
Important Notes
Inspection Upon Delivery
Please inspect your order immediately upon delivery. If you notice any damage or defects, take photos and contact us within 24 hours for faster resolution.
Return Rejection
We reserve the right to reject returns that don't meet our eligibility criteria. In such cases, the product will be sent back to you at your expense.
Quality Guarantee
If you receive a defective or damaged product, we will prioritize your return and offer a full refund or replacement with expedited shipping at no extra cost.